Gorgias

Gorgias is the best AI support pick for ecommerce, full stop. The ticket-based pricing, the order actions baked into the AI, and the Shopify depth make it hard to beat for online stores. At 90 cents per AI interaction it undercuts Intercom while doing things Intercom cannot, like handling a return start to finish.

The honest weaknesses: the double billing of AI interactions as tickets adds up, overage fees sting during growth spikes, and the 7-day trial feels short. If you run an ecommerce store, shortlist Gorgias first. If you are not in ecommerce, skip it entirely.

Gorgias is the customer experience platform built from the ground up for ecommerce. It combines a helpdesk and an AI agent in one inbox, with deep Shopify integration that puts order history, tracking, and returns right where agents work. The AI Agent resolves shopper questions instantly and takes actions like processing returns without human help.

The pricing model is what sets Gorgias apart. You pay by ticket volume, never per agent seat, so adding team members costs nothing. Plans scale from 50 to 5000 tickets a month. The AI Agent costs 90 cents per interaction on annual plans, and each interaction also counts as a helpdesk ticket. Spam and newsletters get filtered automatically so you never pay for junk.

Gorgias fits Shopify and ecommerce brands of every size. It is a weak choice for SaaS or service businesses. I have observed that stores with high repeat questions about orders and shipping get the fastest payback, since those are exactly the conversations the AI handles best.